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Operations in Hospitality (englischsprachig)



Noch 3 Plätze verfügbar

Kurs buchen

Course: Operations in Hospitality (englischsprachig)
Study Programme: BA International Hotel Management
Course-No.: K_41_IH_27
Lecturer: Herr Lorenz
Total available places: 3 Plätze
Credit Points: 5 ECTS
SWS: 4
Examination form: Seminar Paper

Description:
The students receive an overview of the tasks and challenges of the departments reception,housekeeping, security and house technology. They learn how to secure and optimize the processes
and internal communication, as well as the quality standards in the field of accommodation. Through case studies and practical examples, the students deal with the challenges of personnel deployment
planning, outsourcin and guest relationship management in the hospitality sector.

Dates/Rooms:
Mo    18.11.2019    09:30    16:45    HAD 306
Di    03.12.2019    09:30    16:45    HAD 205
Mi    04.12.2019    09:00    16:30    HAD 103
Mo    16.12.2019    09:30    16:45    HAD 003
Di    17.12.2019    09:00    16:30    HAD 107
Mo    20.01.2020    13:15    16:30    HAD 306
Di    21.01.2020    09:00    16:30    HAD 003

Place:
Dresden School of Management
Georgenstraße 7
01097 Dresden